Hathaway Manor Extended Care Facility is committed to delivering high-quality care. We are accredited by The Joint Commission with the Gold Seal of Approval™.
Recent Recognition and Awards
It is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:
- The Joint Commission Gold Seal of Approval™ accreditation
- 2020 – NRC Health Customer Approved & Employee Approved Awards
- 2019 – Bronze – Commitment to Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)
- 2015 – Top 10% nationally for customer satisfaction
NRC Health Customer Approved & Employee Approved Awards
Hathaway Manor is proud to be a part of Berkshire Healthcare. Across all affiliates in Massachusetts, Berkshire Healthcare has been named a winner of both the NRC Health Customer Approved and Employee Approved awards. Winning organizations are chosen based on customer and employee satisfaction from insights on family, resident, and employee survey ratings. This award recognizes Berkshire Healthcare’s commitment and dedication to creating superior experiences for both residents and employees. Nationwide, only 20 organizations are selected for each category. Berkshire Healthcare is 1 of 10 organizations chosen for both awards.
National Quality Award
American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2019 Bronze – Commitment to Quality
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Bronze – Commitment to Quality: Reviewed by independent examiners, applicants who receive the Bronze award are able to describe their mission, characteristics, and key challenges and to recognize the relationship of these factors to their ability to achieve performance improvement. The Bronze award recognizes that the provider has developed a foundation to begin a journey of continuous quality improvement, and does not necessarily correspond to any public measure of performance.